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SHIPPING & RETURNS
Shipping Policy

At Pravus, we want your shopping experience to be exceptional from the moment you choose your garments until you receive them at your door. Our shipping policy is designed to provide you with comfort, transparency, and reliability at every step of the process. Here are the details of our shipping policy:

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1.Shipping options:   We offer different shipping options to suit your needs. You can choose between standard shipping and express shipping, depending on the speed of delivery you want.

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2.Processing Time:  Once you have placed your order, our team will process it in the shortest possible time. Orders are usually processed within 1-2 business days.

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3. Shipping confirmation:  Once your order has been shipped, you will receive an email confirmation with tracking details. This will allow you to track the status of your package in real time.

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4. Delivery times:  Delivery times vary depending on your location and the shipping option chosen. Estimated lead times will be provided during checkout and on shipping confirmation.

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5. Shipping Tracking:  We will provide you with a tracking number so that you can monitor the progress of your package. You can use this number to find out the updated location of your shipment.

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6. Safe Shipping:  We take the security of your package seriously. We use strong and secure packaging to ensure that your garments arrive in perfect condition.

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7. Delivery address:  Please make sure to provide an accurate and complete delivery address during checkout to avoid any delays or delivery issues.

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8. Status Updates: We will keep you informed of any changes in the status of your shipment. If any unexpected issues or delays arise, our customer support team will contact you to resolve them.

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9.  International deliveries:  We offer international shipping to take our style anywhere in the world. Delivery times may vary by location.

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10. Shipping Costs:  Shipping costs will be calculated during checkout based on the selected shipping option and delivery location.

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At Pravus, we are committed to making the experience of receiving your garments as exciting as choosing them. If you have any questions about our shipping policy or need assistance with your shipment, please do not hesitate to contact our customer service team. We're here to make sure your garments get to you quickly and safely.

Exchange and return policy

At Pravus, we want you to feel safe and satisfied with your purchases. Our exchange and return policy is designed to give you flexibility and comfort in case you need to make changes or returns. Here are the details of our policy:

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-Changes:

  1. Term for Changes: If you wish to make a change to your purchase, you have a period of 30 days from the delivery date to notify us and return the item.

  2. Product Conditions:Items you wish to exchange must be in their original condition, unused and with all original tags and packaging.

  3. Change Process: To start the change process, please contact our customer service team. We will provide you with detailed instructions on how to proceed.

  4. Product Availability: Changes are subject to the availability of the desired product. If the item you wish to exchange is not available, we will offer you alternatives or a refund.

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-Returns:

  1. Term for Returns: If you decide to return an item, you have 30 days from the delivery date to notify us and return the item.

  2. Product Conditions: The items you wish to return must be in their original condition, unused and with all original tags and packaging.

  3. Refund: Once we receive and verify the returned item, we will process the refund to the original form of payment. Please note that original shipping costs are non-refundable.

  4. Return Process:To start the return process, please contact our customer service team. We will provide you with detailed instructions on how to proceed.

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-Exceptions:

  1. Custom Items: Personalized items are not eligible for exchanges or returns, unless they arrive damaged or defective.

  2. Products on Offer or Discount: Products purchased during special promotions or discounts may be subject to specific exchange and return conditions. We recommend that you verify the details during the purchase process.

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At Pravus, our priority is to guarantee your satisfaction. If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact our customer service team. 

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